Satisfaction Guarantee & Returns

Your order comes with a 30-day satisfaction guarantee. If for any reason you are not satisfied with your purchase, you are entitled to a full refund within 30 days of receiving your order, as long as the product is in its original, unused condition. This policy does not apply to custom or specialty items (e.g. assembled blades) and for items bought from the Clearance category.

In order to qualify for our return policy the following requirements need to be fulfilled:

  • Blades must be returned in a box and cannot have any scrapes or glue on their surface.
  • Rubbers must be sealed in their original packaging.
  • Shoes must be in their original condition. You may use the same box your shoes were shipped in to return them. However, please do not place any shipping labels or tape on the manufacturer’s shoe box.
  • Clothing items must be returned unworn and unwashed with the original tags attached.
  • Bags and Accessories must be returned unused with their original packaging and labels.
  • If you refuse your package or the package returns because the address was incorrect, the value of the shipping fees will be deducted from the refund.

Important: before returning any item(s), please contact our customer service representative by email support@justtabletennis.com.au or by phone +61 490478402.

Shipping
To return your product, you should mail your product to: Just Table Tennis P.O. Box 558 , Sunbury, VIC, 3429, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If we have sent the incorrect product, please allow us to either send you a return prepaid and addresses envelope, otherwise we will credit you the fair price for the return of the incorrect goods.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To Contact a Customer Service Representative please Phone 049 0478 402 during business hours or email support@justtabletennis.com.au